:root {
  --bg: #f4f6f5;
  --panel: #ffffff;
  --panel-soft: #eef4f2;
  --ink: #14211f;
  --muted: #5f6d69;
  --line: #d8e1de;
  --teal: #0b7c77;
  --teal-dark: #075e5a;
  --amber: #f3a62d;
  --green: #2f8f5b;
  --coral: #dc5c45;
  --graphite: #1f2d2b;
  --shadow: 0 18px 45px rgba(16, 33, 31, 0.12);
  --radius: 8px;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

* {
  box-sizing: border-box;
}

html {
  min-width: 320px;
  background: var(--bg);
}

body {
  margin: 0;
  color: var(--ink);
  background:
    linear-gradient(180deg, rgba(244, 246, 245, 0) 0, var(--bg) 410px),
    var(--bg);
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

.hero {
  position: relative;
  min-height: 260px;
  overflow: hidden;
  color: #ffffff;
  background-image:
    linear-gradient(90deg, rgba(10, 20, 19, 0.92) 0%, rgba(10, 20, 19, 0.72) 43%, rgba(10, 20, 19, 0.16) 100%),
    url("assets/support-ops-hero.png");
  background-position: center;
  background-size: cover;
}

.hero__shade {
  position: absolute;
  inset: 0;
  background: linear-gradient(180deg, rgba(8, 21, 20, 0.05), rgba(8, 21, 20, 0.34));
}

.hero__content {
  position: relative;
  z-index: 1;
  display: flex;
  justify-content: space-between;
  gap: 24px;
  width: min(1180px, calc(100% - 32px));
  margin: 0 auto;
  padding: 46px 0 34px;
}

.eyebrow {
  margin: 0 0 8px;
  color: #85e0d7;
  font-size: 0.75rem;
  font-weight: 800;
  letter-spacing: 0;
  text-transform: uppercase;
}

h1,
h2,
h3,
h4,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 12px;
  font-size: 3.3rem;
  line-height: 1;
  letter-spacing: 0;
}

h2 {
  margin-bottom: 0;
  font-size: 1.35rem;
  letter-spacing: 0;
}

h3 {
  margin-bottom: 0;
  font-size: 1rem;
  letter-spacing: 0;
}

h4 {
  margin-bottom: 0;
  font-size: 0.93rem;
  letter-spacing: 0;
}

.hero__copy {
  max-width: 560px;
  margin-bottom: 0;
  color: rgba(255, 255, 255, 0.84);
  font-size: 1.08rem;
  line-height: 1.55;
}

.hero__actions {
  display: flex;
  align-items: end;
  gap: 10px;
  flex-wrap: wrap;
  min-width: 220px;
  justify-content: flex-end;
}

.button {
  min-height: 42px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  padding: 0 16px;
  font-weight: 800;
  color: var(--ink);
  transition: transform 160ms ease, border-color 160ms ease, background 160ms ease, color 160ms ease;
}

.button:hover,
.tab:hover,
.segment:hover,
.icon-button:hover,
.action-button:hover,
.ticket-row:hover {
  transform: translateY(-1px);
}

.button:focus-visible,
.tab:focus-visible,
.segment:focus-visible,
.icon-button:focus-visible,
.action-button:focus-visible,
.ticket-row:focus-visible,
input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  outline: 3px solid rgba(243, 166, 45, 0.42);
  outline-offset: 2px;
}

.button--primary {
  color: #ffffff;
  background: var(--teal);
}

.button--primary:hover {
  background: var(--teal-dark);
}

.button--secondary {
  color: var(--teal-dark);
  background: #e2f2ef;
  border-color: #bfdbd6;
}

.button--ghost {
  color: #ffffff;
  background: rgba(255, 255, 255, 0.12);
  border-color: rgba(255, 255, 255, 0.34);
}

.button--ghost:hover {
  background: rgba(255, 255, 255, 0.2);
}

.button:disabled {
  cursor: not-allowed;
  opacity: 0.55;
}

.full-width {
  width: 100%;
}

.app-shell {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 340px;
  gap: 18px;
  width: min(1180px, calc(100% - 32px));
  margin: -34px auto 40px;
  position: relative;
  z-index: 2;
}

.training-panel,
.pro-dashboard,
.career-panel,
.creator-panel,
.subscription-panel,
.roadmap-panel {
  border: 1px solid rgba(216, 225, 222, 0.96);
  border-radius: var(--radius);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: var(--shadow);
}

.training-panel {
  padding: 18px;
}

.pro-dashboard {
  grid-column: 1 / -1;
  padding: 18px;
}

.pro-dashboard.is-pro-active {
  border-color: rgba(47, 143, 91, 0.56);
  background: #f7fffb;
}

.dashboard-hero {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: flex-start;
  margin-bottom: 14px;
}

.dashboard-hero p {
  max-width: 680px;
  margin-bottom: 0;
  color: #334441;
  line-height: 1.5;
}

.dashboard-status {
  display: grid;
  gap: 4px;
  min-width: 128px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  text-align: right;
  background: #ffffff;
}

.dashboard-status strong {
  color: var(--teal-dark);
  font-size: 1.65rem;
  line-height: 1;
}

.dashboard-status span:last-child {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 900;
  text-transform: uppercase;
}

.account-strip {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(280px, 420px);
  gap: 12px;
  align-items: center;
  margin-bottom: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #f8fbfa;
}

.account-strip__status,
.account-strip__actions,
.account-strip__verify {
  min-width: 0;
}

.account-strip__status {
  display: grid;
  gap: 4px;
}

.account-strip__label,
.account-strip__status span:last-child {
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 900;
  text-transform: uppercase;
}

.account-strip__status strong {
  overflow-wrap: anywhere;
  color: var(--teal-dark);
}

.account-strip__actions {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
}

.account-strip__verify {
  grid-column: 2;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto auto;
  gap: 8px;
  align-items: center;
}

.account-strip:not(.is-code-sent) .account-strip__verify {
  display: none;
}

.account-strip.is-signed-in .account-strip__verify {
  grid-template-columns: auto;
  justify-content: end;
}

.account-strip.is-signed-in #loginCodeInput,
.account-strip.is-signed-in #verifyLoginCodeBtn,
.account-strip.is-signed-in #sendLoginCodeBtn {
  display: none;
}

.career-goal-strip {
  display: grid;
  grid-template-columns: minmax(260px, 0.7fr) minmax(0, 1.3fr);
  gap: 12px;
  align-items: stretch;
  margin-bottom: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #ffffff;
}

.career-goal-strip__copy {
  display: grid;
  align-content: center;
  gap: 6px;
  min-width: 0;
}

.career-goal-strip__copy h3 {
  margin-bottom: 0;
  color: var(--teal-dark);
  font-size: 1.08rem;
  line-height: 1.2;
}

.career-goal-strip__copy p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.88rem;
  line-height: 1.45;
}

.career-goal-options {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.goal-option {
  display: grid;
  gap: 6px;
  min-width: 0;
  min-height: 82px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px;
  cursor: pointer;
  text-align: left;
  background: #f8fbfa;
  transition: border-color 160ms ease, background 160ms ease, box-shadow 160ms ease;
}

.goal-option:hover {
  border-color: rgba(11, 124, 119, 0.46);
  background: #ffffff;
}

.goal-option.is-active {
  border-color: rgba(11, 124, 119, 0.7);
  background: #effaf7;
  box-shadow: inset 0 0 0 1px rgba(11, 124, 119, 0.18);
}

.goal-option strong {
  color: var(--ink);
  font-size: 0.88rem;
  line-height: 1.2;
}

.goal-option span {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 800;
  line-height: 1.3;
  text-transform: uppercase;
}

.start-mission {
  display: grid;
  grid-template-columns: minmax(220px, 0.72fr) minmax(0, 1.1fr) auto;
  gap: 12px;
  align-items: stretch;
  margin-bottom: 14px;
  border: 1px solid rgba(11, 124, 119, 0.28);
  border-radius: var(--radius);
  padding: 12px;
  background: #f6fbfa;
}

.start-mission.is-complete {
  border-color: rgba(47, 143, 91, 0.5);
  background: #f2fbf5;
}

.start-mission__copy {
  display: grid;
  align-content: center;
  gap: 6px;
  min-width: 0;
}

.start-mission__copy h3 {
  margin-bottom: 0;
  color: var(--ink);
  font-size: 1.04rem;
  line-height: 1.2;
}

.start-mission__copy p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.86rem;
  line-height: 1.42;
}

.mission-steps {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
}

.mission-step {
  display: grid;
  grid-template-columns: 26px minmax(0, 1fr);
  gap: 8px;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 9px;
  background: #ffffff;
}

.mission-step.is-complete {
  border-color: rgba(47, 143, 91, 0.42);
  background: #f4fbf6;
}

.mission-step.is-locked {
  background: #fffaf0;
}

.mission-step__mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border: 1px solid #b8cac5;
  border-radius: 999px;
  color: var(--teal-dark);
  background: #f3f7f6;
  font-size: 0.72rem;
  font-weight: 900;
}

.mission-step.is-complete .mission-step__mark {
  border-color: rgba(47, 143, 91, 0.62);
  color: #ffffff;
  background: var(--green);
}

.mission-step__body {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.mission-step__body strong {
  color: var(--ink);
  font-size: 0.8rem;
  line-height: 1.24;
}

.mission-step__body span {
  color: var(--muted);
  font-size: 0.74rem;
  line-height: 1.32;
}

.start-mission .button {
  align-self: center;
  white-space: nowrap;
}

.momentum-panel {
  display: grid;
  grid-template-columns: minmax(210px, 0.55fr) minmax(230px, 0.48fr) minmax(0, 1fr) auto;
  gap: 12px;
  align-items: stretch;
  margin-bottom: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #ffffff;
}

.momentum-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.4);
  background: #fbfffd;
}

.momentum-panel.is-complete {
  border-color: rgba(47, 143, 91, 0.58);
  background: #f2fbf5;
}

.momentum-summary {
  display: grid;
  align-content: center;
  gap: 6px;
  min-width: 0;
}

.momentum-summary h3 {
  margin-bottom: 0;
  color: var(--ink);
  font-size: 1.04rem;
  line-height: 1.2;
}

.momentum-summary p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.86rem;
  line-height: 1.42;
}

.momentum-meter-card {
  display: grid;
  align-content: center;
  gap: 8px;
  min-width: 0;
  border: 1px solid rgba(11, 124, 119, 0.2);
  border-radius: var(--radius);
  padding: 10px;
  background: #f8fbfa;
}

.momentum-meter-card__top {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 8px;
  align-items: center;
}

.momentum-meter-card__top strong {
  color: var(--teal-dark);
  font-size: 0.94rem;
}

.momentum-actions {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.momentum-action {
  display: grid;
  grid-template-columns: 26px minmax(0, 1fr);
  gap: 8px;
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 9px;
  background: #fbfdfc;
}

.momentum-action.is-complete {
  border-color: rgba(47, 143, 91, 0.42);
  background: #f4fbf6;
}

.momentum-action.is-locked {
  background: #fffaf0;
}

.momentum-action__mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border: 1px solid #b8cac5;
  border-radius: 999px;
  color: var(--teal-dark);
  background: #f3f7f6;
  font-size: 0.72rem;
  font-weight: 900;
}

.momentum-action.is-complete .momentum-action__mark {
  border-color: rgba(47, 143, 91, 0.62);
  color: #ffffff;
  background: var(--green);
}

.momentum-action__body {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.momentum-action__body strong {
  color: var(--ink);
  font-size: 0.8rem;
  line-height: 1.24;
}

.momentum-action__body span {
  color: var(--muted);
  font-size: 0.74rem;
  line-height: 1.32;
}

.momentum-panel .button {
  align-self: center;
  white-space: nowrap;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: 1.15fr repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.dashboard-card {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.dashboard-card--plan {
  background: #fbfdfc;
}

.dashboard-card--readiness {
  background: #fbfdfc;
}

.readiness-checklist {
  display: grid;
  gap: 8px;
  margin-bottom: 10px;
}

.readiness-check {
  display: grid;
  grid-template-columns: 26px minmax(0, 1fr) auto;
  gap: 9px;
  align-items: start;
  min-height: 58px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 9px;
  background: #ffffff;
}

.readiness-check.is-complete {
  border-color: rgba(47, 143, 91, 0.42);
  background: #f2fbf5;
}

.readiness-check__mark {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border: 1px solid #b8cac5;
  border-radius: 999px;
  color: var(--muted);
  background: #f3f7f6;
  font-size: 0.78rem;
  font-weight: 900;
}

.readiness-check.is-complete .readiness-check__mark {
  border-color: rgba(47, 143, 91, 0.62);
  color: #ffffff;
  background: var(--green);
}

.readiness-check__body {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.readiness-check__body strong {
  color: var(--ink);
  font-size: 0.88rem;
  line-height: 1.25;
}

.readiness-check__body span {
  color: var(--muted);
  font-size: 0.78rem;
  line-height: 1.34;
}

.readiness-check__value {
  align-self: center;
  color: var(--teal-dark);
  font-size: 0.78rem;
  font-weight: 900;
  white-space: nowrap;
}

.drill-coach-panel {
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.drill-coach-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.44);
  background: #fbfffd;
}

.drill-coach__title {
  align-items: flex-start;
}

.drill-coach-layout {
  display: grid;
  grid-template-columns: minmax(220px, 0.72fr) minmax(0, 1.28fr);
  gap: 10px;
}

.drill-focus-card {
  display: grid;
  align-content: start;
  gap: 8px;
  min-width: 0;
  border: 1px solid rgba(11, 124, 119, 0.22);
  border-radius: var(--radius);
  padding: 12px;
  background: #f6fbfa;
}

.drill-focus-card__label {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.drill-focus-card strong {
  color: var(--teal-dark);
  font-size: 1.28rem;
  line-height: 1.15;
}

.drill-focus-card p {
  margin-bottom: 2px;
  color: #334441;
  font-size: 0.86rem;
  line-height: 1.42;
}

.drill-focus-card .button {
  justify-self: flex-start;
  margin-top: 2px;
}

.drill-recommendations {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
}

.drill-ticket {
  display: grid;
  align-content: start;
  gap: 8px;
  min-width: 0;
  min-height: 138px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 11px;
  cursor: pointer;
  text-align: left;
  background: #fbfdfc;
  transition: border-color 160ms ease, background 160ms ease, box-shadow 160ms ease;
}

.drill-ticket:hover {
  border-color: rgba(11, 124, 119, 0.48);
  background: #ffffff;
}

.drill-ticket__top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.drill-ticket__top strong {
  color: var(--teal-dark);
}

.drill-ticket__title {
  color: var(--ink);
  font-size: 0.9rem;
  font-weight: 900;
  line-height: 1.25;
}

.drill-ticket__meta {
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 800;
  line-height: 1.35;
}

.weekly-report-panel {
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.weekly-report-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.44);
  background: #fbfffd;
}

.weekly-report-panel.is-locked {
  background: #fffaf0;
}

.weekly-report__title {
  align-items: flex-start;
}

.weekly-report__actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.weekly-report-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 10px;
}

.weekly-report-card {
  min-width: 0;
  min-height: 132px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #fbfdfc;
}

.weekly-report-card__label {
  display: block;
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.weekly-report-card strong {
  display: block;
  margin-bottom: 8px;
  overflow-wrap: anywhere;
  color: var(--teal-dark);
  font-size: 1rem;
  line-height: 1.22;
}

.weekly-report-card p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.84rem;
  line-height: 1.38;
}

.proof-export-panel {
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.proof-export-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.44);
  background: #fbfffd;
}

.proof-export-panel.is-locked {
  background: #f8fbfa;
}

.proof-export__title {
  align-items: flex-start;
}

.proof-export__actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.proof-pack-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 10px;
}

.proof-pack-card {
  min-width: 0;
  min-height: 142px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #fbfdfc;
}

.proof-pack-card__label {
  display: block;
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.proof-pack-card strong {
  display: block;
  margin-bottom: 8px;
  overflow-wrap: anywhere;
  color: var(--teal-dark);
  font-size: 1rem;
  line-height: 1.22;
}

.proof-pack-card p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.84rem;
  line-height: 1.38;
}

.application-kit-panel {
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.application-kit-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.44);
  background: #fbfffd;
}

.application-kit-panel.is-locked {
  background: #f8fbfa;
}

.application-kit__title {
  align-items: flex-start;
}

.application-kit__actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
}

.application-kit-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 8px;
  margin-bottom: 10px;
}

.application-kit-card {
  min-width: 0;
  min-height: 154px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #fbfdfc;
}

.application-kit-card__label {
  display: block;
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.application-kit-card strong {
  display: block;
  margin-bottom: 8px;
  overflow-wrap: anywhere;
  color: var(--teal-dark);
  font-size: 1rem;
  line-height: 1.22;
}

.application-kit-card p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.84rem;
  line-height: 1.38;
}

.interview-coach-panel {
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.interview-coach-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.44);
  background: #fbfffd;
}

.interview-coach-panel.is-locked {
  background: #fffaf0;
}

.interview-coach__title {
  align-items: flex-start;
}

.interview-coach-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.28fr) minmax(220px, 0.72fr) minmax(220px, 0.8fr);
  gap: 8px;
  margin-bottom: 10px;
}

.interview-card {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 12px;
  background: #fbfdfc;
}

.interview-card__label {
  display: block;
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.interview-card p {
  margin-bottom: 10px;
  color: #334441;
  font-size: 0.9rem;
  line-height: 1.45;
}

.interview-card--score strong {
  display: block;
  margin-bottom: 8px;
  color: var(--teal-dark);
  font-size: 1.45rem;
  line-height: 1;
}

.interview-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

#mockInterviewFeedback {
  margin: 0;
  padding-left: 18px;
}

#mockInterviewFeedback li {
  margin-bottom: 7px;
  color: #3c4c49;
  font-size: 0.84rem;
  line-height: 1.36;
}

.interview-history {
  display: grid;
  gap: 8px;
}

.interview-history__item,
.interview-history__empty {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px;
  background: #ffffff;
}

.interview-history__item {
  display: grid;
  gap: 4px;
}

.interview-history__item strong {
  color: var(--teal-dark);
  font-size: 0.88rem;
}

.interview-history__item span,
.interview-history__empty {
  color: var(--muted);
  font-size: 0.82rem;
  line-height: 1.38;
}

.today-plan {
  display: grid;
  gap: 8px;
  min-height: 112px;
  margin: 0 0 14px;
  padding-left: 20px;
}

.today-plan li,
.evidence-empty,
.dashboard-card p {
  color: #334441;
  line-height: 1.42;
}

.evidence-list {
  display: grid;
  gap: 8px;
}

.evidence-item,
.evidence-empty {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px;
  background: #fbfdfc;
}

.evidence-item {
  display: grid;
  gap: 4px;
}

.evidence-item strong {
  color: var(--teal-dark);
  font-size: 0.9rem;
}

.evidence-item span {
  color: var(--muted);
  font-size: 0.84rem;
  line-height: 1.4;
}

.ramp-meter {
  height: 12px;
  overflow: hidden;
  border-radius: 999px;
  background: #e4ece9;
  margin-top: 14px;
}

.ramp-meter span {
  display: block;
  width: 0%;
  height: 100%;
  border-radius: inherit;
  background: var(--teal);
  transition: width 260ms ease;
}

.path-panel {
  margin-top: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #ffffff;
}

.path-panel .eyebrow {
  color: var(--teal-dark);
}

.path-summary {
  margin-bottom: 12px;
  color: #334441;
  line-height: 1.48;
}

.path-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
  max-height: 520px;
  overflow: auto;
  padding-right: 4px;
}

.path-day {
  min-width: 0;
  min-height: 154px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px;
  background: #fbfdfc;
}

.path-day.is-current {
  border-color: rgba(11, 124, 119, 0.72);
  box-shadow: inset 0 0 0 1px rgba(11, 124, 119, 0.22);
}

.path-day.is-complete {
  border-color: rgba(47, 143, 91, 0.44);
  background: #f0faf4;
}

.path-day.is-locked {
  opacity: 0.58;
}

.path-day__top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 8px;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.path-day__top strong {
  color: var(--teal-dark);
}

.path-day h4 {
  margin-bottom: 6px;
  color: var(--ink);
  font-size: 0.91rem;
  line-height: 1.2;
}

.path-day p {
  margin-bottom: 8px;
  color: #334441;
  font-size: 0.82rem;
  line-height: 1.35;
}

.path-day__target,
.path-day small {
  display: block;
  color: var(--muted);
  font-size: 0.76rem;
  line-height: 1.32;
}

.path-day__target {
  margin-bottom: 6px;
  font-weight: 900;
}

.panel-heading,
.pane-title,
.ticket-topline,
.resolution-row,
.stats-strip,
.ticket-meta,
.signal-row,
.email-row {
  display: flex;
  align-items: center;
}

.panel-heading {
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 16px;
}

.mode-tabs,
.segmented {
  display: inline-flex;
  padding: 3px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--panel-soft);
}

.tab,
.segment {
  min-height: 34px;
  border: 0;
  border-radius: 6px;
  padding: 0 12px;
  color: var(--muted);
  background: transparent;
  font-weight: 800;
}

.tab.is-active,
.segment.is-active {
  color: #ffffff;
  background: var(--graphite);
}

.stats-strip {
  display: grid;
  grid-template-columns: repeat(4, minmax(88px, 1fr));
  gap: 8px;
  margin-bottom: 16px;
}

.stat {
  min-height: 64px;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfdfc;
}

.stat__label {
  display: block;
  margin-bottom: 4px;
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 800;
  text-transform: uppercase;
}

.stat strong {
  font-size: 1.35rem;
}

.sim-grid {
  display: grid;
  grid-template-columns: 250px minmax(0, 1fr);
  gap: 14px;
}

.queue-pane,
.ticket-pane {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
}

.queue-pane {
  padding: 12px;
}

.pane-title {
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}

.icon-button {
  width: 38px;
  height: 34px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  color: var(--teal-dark);
  background: #f8fbfa;
  font-size: 0.75rem;
  font-weight: 900;
}

.ticket-list {
  display: grid;
  gap: 8px;
}

.ticket-row {
  display: grid;
  gap: 7px;
  width: 100%;
  min-height: 88px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px;
  text-align: left;
  color: var(--ink);
  background: #f9fbfa;
  transition: transform 160ms ease, border-color 160ms ease, background 160ms ease;
}

.ticket-row.is-active {
  border-color: rgba(11, 124, 119, 0.58);
  background: #e8f5f3;
}

.ticket-row--locked {
  cursor: default;
  border-style: dashed;
  color: var(--muted);
  background: #fff8eb;
}

.ticket-row--locked:hover {
  transform: none;
}

.ticket-row__top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 800;
}

.ticket-row__title {
  font-size: 0.91rem;
  font-weight: 900;
  line-height: 1.26;
}

.priority-dot {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 34px;
  height: 22px;
  border-radius: 999px;
  color: #ffffff;
  background: var(--teal);
  font-size: 0.72rem;
}

.priority-dot[data-priority="P1"] {
  background: var(--coral);
}

.priority-dot[data-priority="P2"] {
  background: #b86811;
}

.priority-dot[data-priority="P3"] {
  background: var(--teal);
}

.priority-dot[data-priority="P4"] {
  background: var(--green);
}

.ticket-pane {
  padding: 16px;
}

.ticket-topline {
  justify-content: space-between;
  align-items: flex-start;
  gap: 14px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
}

.ticket-id {
  display: inline-block;
  margin-bottom: 8px;
  color: var(--teal-dark);
  font-size: 0.78rem;
  font-weight: 900;
}

.sla-pill {
  flex: 0 0 auto;
  border-radius: 999px;
  padding: 8px 11px;
  color: #4c2c00;
  background: #fff0cf;
  font-size: 0.78rem;
  font-weight: 900;
}

.ticket-meta {
  flex-wrap: wrap;
  gap: 8px;
  margin: 14px 0;
}

.meta-chip,
.signal-chip,
.badge {
  display: inline-flex;
  align-items: center;
  min-height: 28px;
  border-radius: 999px;
  padding: 0 10px;
  font-size: 0.76rem;
  font-weight: 800;
}

.meta-chip {
  color: var(--muted);
  background: #f0f4f3;
}

.signal-chip {
  color: #522a20;
  background: #fde9e4;
}

.badge {
  color: var(--teal-dark);
  background: #e3f2ef;
}

.customer-note {
  margin-bottom: 14px;
  padding: 14px;
  border-left: 4px solid var(--amber);
  border-radius: 0 var(--radius) var(--radius) 0;
  color: #31423f;
  background: #fff8eb;
  line-height: 1.55;
}

.signal-row {
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 16px;
}

.workspace-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 260px;
  gap: 14px;
  align-items: stretch;
  margin-bottom: 16px;
}

.triage-form,
.kb-pane {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 14px;
  background: #fbfdfc;
}

.triage-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.field-pair {
  display: grid;
  gap: 6px;
}

label,
legend {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 900;
  text-transform: uppercase;
}

select,
input,
textarea {
  min-height: 42px;
  width: 100%;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 0 11px;
  color: var(--ink);
  background: #ffffff;
}

textarea {
  min-height: 132px;
  padding: 11px;
  resize: vertical;
  line-height: 1.45;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
}

fieldset {
  grid-column: 1 / -1;
  min-width: 0;
  border: 0;
  padding: 0;
  margin: 0;
}

legend {
  margin-bottom: 7px;
}

.kb-pane ul,
.pro-list,
#coachList {
  margin: 0;
  padding-left: 18px;
}

.kb-pane li,
.pro-list li,
#coachList li {
  margin-bottom: 8px;
  color: #3c4c49;
  line-height: 1.38;
}

.actions-section {
  margin-bottom: 16px;
}

#actionCount {
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 900;
}

.action-bank {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.action-button {
  display: grid;
  gap: 5px;
  min-height: 76px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px 12px;
  text-align: left;
  color: var(--ink);
  background: #ffffff;
  transition: transform 160ms ease, border-color 160ms ease, background 160ms ease;
}

.action-button strong {
  font-size: 0.9rem;
  line-height: 1.2;
}

.action-button span {
  color: var(--muted);
  font-size: 0.78rem;
  line-height: 1.3;
}

.action-button.is-selected {
  border-color: rgba(11, 124, 119, 0.72);
  background: #e4f4f1;
}

.action-button.is-disabled {
  opacity: 0.58;
}

.resolution-row {
  justify-content: flex-start;
  gap: 10px;
  flex-wrap: wrap;
}

.result-panel {
  display: grid;
  grid-template-columns: 112px minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  margin-top: 16px;
  border: 1px solid rgba(11, 124, 119, 0.3);
  border-radius: var(--radius);
  padding: 16px;
  background: #f0faf8;
}

.score-ring {
  display: flex;
  align-items: baseline;
  justify-content: center;
  width: 96px;
  height: 96px;
  border: 9px solid var(--teal);
  border-radius: 50%;
  color: var(--teal-dark);
  background: #ffffff;
}

.score-ring span {
  font-size: 1.85rem;
  font-weight: 950;
}

.score-ring small {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 900;
}

.side-rail {
  display: grid;
  gap: 14px;
  align-content: start;
}

.career-panel,
.creator-panel,
.subscription-panel,
.roadmap-panel {
  padding: 16px;
}

.meter-track {
  height: 12px;
  overflow: hidden;
  border-radius: 999px;
  background: #e4ece9;
}

.meter-track span {
  display: block;
  width: 0%;
  height: 100%;
  border-radius: inherit;
  background: linear-gradient(90deg, var(--coral), var(--amber), var(--teal));
  transition: width 260ms ease;
}

.readiness-meter p,
.fine-print {
  color: var(--muted);
  font-size: 0.82rem;
  line-height: 1.45;
}

.skill-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin-top: 12px;
}

.skill {
  min-height: 62px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 10px;
  background: #fbfdfc;
}

.skill span {
  display: block;
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.skill strong {
  display: block;
  margin-top: 4px;
  font-size: 0.95rem;
}

.creator-panel {
  border-color: rgba(243, 166, 45, 0.58);
}

.creator-panel p {
  line-height: 1.5;
}

.subscription-panel.is-pro-active {
  border-color: rgba(47, 143, 91, 0.58);
  background: #f6fffb;
}

.subscription-panel.is-pro-active .plan-summary {
  border-color: rgba(47, 143, 91, 0.32);
  background: #eaf8f0;
}

.badge.is-active {
  color: #17462c;
  background: #dff3e8;
}

#clipBeats {
  padding-left: 20px;
  margin: 0 0 14px;
}

#clipBeats li {
  margin-bottom: 7px;
  line-height: 1.36;
}

.price {
  color: var(--teal-dark);
  font-weight: 950;
}

.plan-summary {
  display: grid;
  gap: 4px;
  margin-bottom: 12px;
  border: 1px solid rgba(11, 124, 119, 0.22);
  border-radius: var(--radius);
  padding: 12px;
  background: #eef8f6;
}

.plan-summary strong {
  font-size: 0.95rem;
}

.plan-summary span {
  color: var(--muted);
  font-size: 0.83rem;
  line-height: 1.35;
}

.waitlist-form {
  display: grid;
  gap: 8px;
  margin-top: 14px;
}

.billing-button {
  margin-top: 10px;
}

.email-row {
  gap: 8px;
}

.email-row .button {
  flex: 0 0 auto;
}

.site-footer {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  width: min(1180px, calc(100% - 32px));
  margin: 0 auto 34px;
  border-top: 1px solid var(--line);
  padding-top: 20px;
  color: var(--muted);
  font-size: 0.88rem;
}

.site-footer div {
  display: grid;
  gap: 4px;
}

.site-footer strong {
  color: var(--ink);
}

.site-footer nav {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  align-items: center;
  justify-content: flex-end;
}

a {
  color: var(--teal-dark);
  font-weight: 800;
}

.business-page {
  min-height: 100vh;
  padding: 24px;
  background: var(--bg);
}

.business-shell {
  width: min(760px, 100%);
  margin: 0 auto;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #ffffff;
  box-shadow: var(--shadow);
  padding: 24px;
}

.business-shell h1 {
  color: var(--ink);
}

.business-shell section {
  border-top: 1px solid var(--line);
  padding-top: 16px;
  margin-top: 16px;
}

.business-shell p {
  color: #334441;
  line-height: 1.58;
}

.business-shell .button {
  display: inline-flex;
  align-items: center;
  margin-top: 18px;
  text-decoration: none;
}

.value-lab {
  margin-top: 16px;
  border: 1px solid rgba(11, 124, 119, 0.24);
  border-radius: var(--radius);
  padding: 16px;
  background: #fbfdfc;
}

.value-lab .eyebrow {
  color: var(--teal-dark);
}

.value-lab.is-unlocked {
  border-color: rgba(47, 143, 91, 0.48);
  background: #f7fffb;
}

.outcome-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px;
}

.outcome-card {
  display: grid;
  gap: 10px;
  align-content: start;
  min-height: 168px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 13px;
  background: #ffffff;
}

.outcome-card__label {
  color: var(--muted);
  font-size: 0.72rem;
  font-weight: 900;
  text-transform: uppercase;
}

.outcome-card p {
  margin-bottom: 0;
  color: #334441;
  font-size: 0.9rem;
  line-height: 1.48;
}

.compact-button {
  width: max-content;
  min-height: 36px;
  padding-inline: 12px;
}

.roadmap-panel {
  border-color: rgba(11, 124, 119, 0.28);
}

.roadmap-list {
  display: grid;
  gap: 8px;
  margin: 0;
  padding-left: 20px;
}

.roadmap-list li {
  color: #334441;
  line-height: 1.36;
}

@media (max-width: 1060px) {
  .app-shell {
    grid-template-columns: 1fr;
  }

  .side-rail {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .roadmap-panel {
    grid-column: 1 / -1;
  }

  .dashboard-grid {
    grid-template-columns: 1fr 1fr;
  }

  .career-goal-strip {
    grid-template-columns: 1fr;
  }

  .career-goal-options {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .start-mission {
    grid-template-columns: 1fr;
  }

  .momentum-panel {
    grid-template-columns: 1fr;
  }

  .mission-steps {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .momentum-actions {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .drill-coach-layout {
    grid-template-columns: 1fr;
  }

  .drill-recommendations {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .start-mission .button {
    justify-self: flex-start;
  }

  .momentum-panel .button {
    justify-self: flex-start;
  }

  .weekly-report-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .proof-pack-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .application-kit-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .interview-coach-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .interview-card--answer {
    grid-column: 1 / -1;
  }

  .path-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .dashboard-card--plan {
    grid-column: 1 / -1;
  }
}

@media (max-width: 900px) {
  .hero__content {
    display: grid;
  }

  .hero__actions {
    justify-content: flex-start;
  }

  .sim-grid,
  .workspace-grid,
  .outcome-grid,
  .dashboard-grid,
  .career-goal-options,
  .mission-steps,
  .momentum-actions,
  .drill-recommendations,
  .weekly-report-grid,
  .proof-pack-grid,
  .application-kit-grid,
  .interview-coach-grid {
    grid-template-columns: 1fr;
  }

  .dashboard-card--plan {
    grid-column: auto;
  }

  .momentum-panel {
    grid-template-columns: 1fr;
  }

  .drill-coach-layout {
    grid-template-columns: 1fr;
  }

  .interview-card--answer {
    grid-column: auto;
  }

  .path-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .queue-pane {
    order: 2;
  }

  .ticket-list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .side-rail {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 680px) {
  .hero {
    min-height: 230px;
  }

  .hero__content,
  .app-shell {
    width: min(100% - 20px, 1180px);
  }

  .hero__content {
    padding-top: 34px;
  }

  h1 {
    font-size: 2.35rem;
  }

  .hero__copy {
    font-size: 0.98rem;
  }

  .app-shell {
    margin-top: -22px;
  }

  .training-panel,
  .pro-dashboard,
  .ticket-pane,
  .queue-pane,
  .career-panel,
  .creator-panel,
  .subscription-panel {
    padding: 12px;
  }

  .panel-heading,
  .ticket-topline,
  .dashboard-hero,
  .career-goal-strip,
  .start-mission,
  .momentum-panel,
  .account-strip {
    display: grid;
    grid-template-columns: 1fr;
  }

  .dashboard-status {
    width: 100%;
    text-align: left;
  }

  .account-strip__actions {
    grid-template-columns: 1fr;
  }

  .account-strip__verify {
    grid-column: auto;
    grid-template-columns: 1fr;
  }

  .account-strip.is-signed-in .account-strip__verify {
    justify-content: stretch;
  }

  .weekly-report__actions {
    justify-content: flex-start;
  }

  .proof-export__actions {
    justify-content: flex-start;
  }

  .application-kit__actions {
    justify-content: flex-start;
  }

  .mode-tabs {
    width: 100%;
  }

  .tab {
    flex: 1;
    padding-inline: 8px;
  }

  .stats-strip,
  .ticket-list,
  .triage-form,
  .action-bank,
  .skill-grid,
  .path-grid {
    grid-template-columns: 1fr;
  }

  .result-panel {
    grid-template-columns: 1fr;
  }

  .site-footer {
    display: grid;
  }

  .site-footer nav {
    justify-content: flex-start;
  }
}